📅 Last Updated: October 03, 2026
💰
Automatic Refund Promise
At InstentWork, we believe in fair practices. If our service fails to deliver, your money is automatically refunded to your wallet within seconds — no questions asked!
1 Refund Eligibility
Refunds are provided under the following circumstances:
✅
Full Refund
Service fails to deliver document due to our system issues
✅
Invalid Input
Wrong credentials causing exam failure (auto-refund)
✅
Already Passed
Exam already attempted earlier (100% refund)
❌
Successful Delivery
Document successfully delivered — non-refundable
❌
User Error
Incorrect info deliberately submitted — no refund
⏳
Partial Refund
Partial service completion — case-by-case basis
2 When Refund is Automatic
Our system automatically initiates refunds in these cases:
- Exam Failure: When Sarathi returns "Invalid Credentials" or "Invalid DOB"
- Already Passed: When LLTest was already attempted earlier
- Not Eligible: When tutorials are required or candidate is not eligible
- System Failure: When our API or server fails to process the request
- Duplicate Payment: If same transaction is charged twice
⚡
Instant Refund
Automatic refunds are credited to your wallet within 5-30 seconds. No need to raise a support ticket!
3 Refund Process
Here's how refunds work at InstentWork:
📤 Step 1: Service Fails
Our system detects the failure (invalid credentials, already passed, etc.) and marks the service as "failed".
⚡ Step 2: Auto Refund Initiated
Within seconds, the refund amount is automatically calculated and credited to your wallet balance.
💰 Step 3: Wallet Credited
Your wallet balance increases immediately. You can use it for the next service.
📱 Step 4: Notification Sent
You receive a notification in your dashboard confirming the refund.
📊 Step 5: Transaction Logged
Refund appears in your transaction history with details and reference number.
4 Refund Timeline
Refund processing time varies by case:
| Refund Type |
Timeline |
| Automatic Refund |
5-30 seconds |
| Manual Refund Request |
24-48 hours |
| Bank Transfer Refund |
5-7 business days |
| UPI Refund |
3-5 business days |
5 Non-Refundable Cases
Refunds are NOT provided in the following cases:
- ❌ Service successfully delivered (document generated correctly)
- ❌ User provided deliberately false information
- ❌ User changed their mind after service completion
- ❌ Wallet balance used for other services already
- ❌ Refund requested after 30 days of service
- ❌ Account suspended due to violation of Terms & Conditions
- ❌ Third-party payment gateway fees (non-refundable by them)
6 How to Request Manual Refund
If your case is not covered by automatic refund, you can request manual refund:
- Login to your account
- Go to My Exams or Transactions
- Find the failed transaction
- Click "Raise Support Ticket" or "Request Refund"
- Describe the issue with screenshots
- Our team will review within 24-48 hours
- Approved refunds credited to your wallet
⚠️
Important Note
Manual refund requests must include valid proof (screenshots, transaction ID). False claims may result in account suspension.
7 Wallet Refund vs Bank Refund
By default, all refunds are credited to your wallet balance which is instant. If you prefer a bank refund:
- Minimum refund amount for bank transfer: ₹100
- Processing time: 5-7 business days
- Bank details must match your registered name
- Processing fee may apply (₹5 per transaction)
- UPI refunds are faster (3-5 days)
8 Chargeback & Disputes
If you initiate a chargeback with your bank instead of contacting us:
- Your account may be temporarily suspended
- Pending refunds will be held
- Additional dispute fees may apply
- Resolution typically takes 30-90 days
We recommend contacting our support team first — we resolve 99% of issues within 48 hours.
9 Refund Status Tracking
You can track your refund status:
- Dashboard → Transactions — All refunds are listed here
- Dashboard → Wallet — Balance reflects refunds instantly
- Dashboard → Notifications — Get notified when refund is credited
- Email Notifications — Receive confirmation email
10 Policy Updates
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Updates will be:
- Posted on this page with a new "Last Updated" date
- Communicated via email for significant changes
- Effective immediately upon posting
11 Contact for Refund Issues
For any refund-related questions or disputes: